FAQ
How long does shipping take?
We ship via Canada Post and delivery typically takes 3-5 business days within Canada. International orders may take 7-14 days depending on customs.
What's your return policy?
We offer hassle-free 30-day returns on all unworn, unwashed items. Simply email us at returns@nordicozy.com and we'll send you a prepaid label.
Where are your products made?
All our knitwear is handcrafted by skilled artisans in ethical workshops in the UK, using traditional methods and sustainable materials.
How do I care for my knitwear?
We recommend hand washing in cold water with mild detergent, then laying flat to dry. Avoid wringing or hanging, as this can stretch the fibers.